Windows 10 Disaster! Any help would be appreciated!

[caseyfallen]

Hello! I hope you are all doing well!

The other day I decided to upgrade to windows 10. As I expected, FSX is not doing well. I have a weird issue. The games starts fine. However, when I try to launch the sim, I just get a black screen. The loading box you would normally see is missing. Then the game crashes.

Anyone else have this issue? Anyone have the fix? Ugh... I'm hoping I don't have to roll back.

[jeff3163]

Hi Casey,

     When the sim crashes, do you get a error message?   Look in the Windows Event Viewer for it.
     Some things you could try are ... Delete the contents of your shader cache.  Also, disable the saved flight scenario in your Prepar3d.cfg file*.  That should cause you to start with the default plane and location, and will refresh your shader cache.  Make sure you've got the latest drivers installed for your video card.
     Let me know if any of that makes a difference.   

*To disable your saved flight, look for a line in your Prepar3d.cfg file called "situation=" and delete all after the equal sign.

example >    - SITUATION=C:\Users\Jeff\Documents\Prepar3D v3 Files\BWEP Pipeline Flight
changed to> - SITUATION=

     Save the file and restart the sim.  It should present you the F-22 Raptor Cessna 182 at some airfield on the east coast Friday Harbor as the default flight.

(edit- You're using FSX, aren't you.   Should be the same, I think?!?) 

[NeptuneP2V7]

Hi
YES JEFF this is an issue for the défault flight registered .

With this error black screen .

Casey recover her SIM quicly 

Patrick

[caseyfallen]

Sorry for the late reply Jeff! Life got cooky!

Yes, I'm using FSX.

My sim tends to run perfect without DX10 on.

I am starting think it may be to new video card drivers.

The error message is as follows:

Faulting application name: RadeonSettings.exe, version: 10.1.1.1622, time stamp: 0x5701e5ac
Faulting module name: atidxx64.dll, version: 8.17.10.661, time stamp: 0x5701c7d5
Exception code: 0xc0000005
Fault offset: 0x000000000055132f
Faulting process id: 0x21a4
Faulting application start time: 0x01d19b7e387df3c3
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atidxx64.dll
Report Id: bc0a7bff-f4f1-488d-b30b-32cb8d84df6b
Faulting package full name:
Faulting package-relative application ID:

From time to time I will get a “Pop up” crash report. However this only happens about half the time. I noticed it said something about C++. I have not seen it in a while.

I will try to follow your steps to see if that helps. Thanks so much for the help! By the way, Good to see you're still here!

[caseyfallen]

Update: Unfortunately, that didn't work. I'm guessing it is the AMD video card drivers. Honestly, AMD has been having a hard time with their drivers and Windows 10. They are updating at a rate of one new driver, every two weeks. They just got a driver out that is not throwing my system into a blue screen memory management situation.

If anyone else has a solution, I'm all ears. Thanks for the help guys! It means a lot.

This will be a huge loss and a waste of hundreds of hours of work, if I can't get this to work. I can still play in DX9, however, that looks like a cartoon compared to the graphics I had with DX10, not to mention the fact that it ran 100 times smoother with DX10. I had a perfect sim in Windows 7. What a shame.

[caseyfallen]

More error logs. Any of this mean anything, to anyone?

Error log:
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571afb7f
Exception code: 0xc0000005
Fault offset: 0x00026d79
Faulting process id: 0x1344
Faulting application start time: 0x01d1bb8b0ff7cd13
Faulting application path: I:\Users\user\Program Files\MicrosoftFlightSimulatorX\fsx.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 2fe1e87b-f2b5-4916-88bd-ce7fdc9d9e97
Faulting package full name:
Faulting package-relative application ID:

[jeff3163]

Hi Casey,
      I suggest that you highlight "Faulting module name: ntdll.dll" (without the quote marks) and right click it.  In the dropdown list that comes up, choose to search google for Faulting module name: ntdll.dll.  A new browser window will pop up with related websites.  Read through them for a solution. 

     But ... please take internet advice very cautiously, and read through the threads before trying a suggested fix, to see if it worked for the poster.  Many suggestions are "red herrings".   

Good luck.   

[ualani]

Poke around here in the Avsim Crash To Desktop Forums for info on the ntdll.dll crash. An age old and common problem.

http://www.avsim.com/index.php?app=core&module=search&do=search&fromMainBar=1

There's a pinned thread near the top of the DX10 Fixer support forum regarding ATI cards/issues.

http://www.avsim.com/forum/644-the-official-dx10-scenery-fixer-support-forum/

Steve

PS I just reached 835 posts! Whoo hoo!

[jeff3163]

Casey.  Have you considered upgrading to P3D? 

[NeptuneP2V7]

Hi
It sim come from your registered save flight , when you swith to DX 10 the sim crash .

You need to delete the save flight in documents Flight simulator Files . because you save a situation .... and this make it wrong .  black screen allready when you start FSX ..

Patrick

[Doug]

Casey...I fought a similar one for 3 months. Finally, Microsoft tech told me to make a new profile. I did, and it worked. This is in the the AVSIM doc, but it mentions Win 7, so I had disregarded it. You will lose some things when you do this, (migrating your user stuff), but having the sim run flawlessly is worth it. Try this if all else fails.

Doug

[caseyfallen]

Thank you gentlemen! This is the best forum ever!

I tried several suggestions and nothing seems to work. I think that it is either the AMD Windows 10 Drivers or some Add-on I added over the years that does not like windows 10.

I made things worse by trying to do a repair with the FSX install disc. Now it just crashes. I tried to roll back and that didn't help. I have come to the conclusion that I just need to reinstall the whole program.

From what I understand... I can keep my fsx.cfg and back up my Scenery folders to avoid some of the work?

I know I'm asking a lot here, but can anyone guide me to a page that has directions on how to reinstall with the least amount of fuss?

Thanks again guys! I really appreciate all of you here. You are a great lot of folks and I'm happy to have made all of your acquaintances!

[jeff3163]

Casey.  Have you considered upgrading to P3D? 

ps-Don't save that old fsx.cfg.  What work would be saved by that?  Let it build a fresh one at install.   
     Saving scenery folders is a good idea, but not really necessary.  You can leave them in place.  When you uninstall FSX, it doesn't touch any third party software, just the FSX files.  You will have to reload them into your new scenery library, however.   

[caseyfallen]

I have Jeff. I just don't know if I want to spend even more money. I have spent so much on FSX. How much is P3D going for these days? How hard is it to get up and running? Is it tested on Windows 10?

[jeff3163]

Yes, it works in Windows 10.  Doug uses Windows 10 and P3D together.  The academic version is $60 US.   
It's cheaper than an airplane, or flying lessons, or air travel vacations.